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FAQs

enquiry@eafricashop.com or 07039570862

Our platform alerts you every step of the way. You will get an email/SMS notification when items have been shipped out of our UK warehouse and when items have arrived and ready for delivery to your address.

For safety reasons, we cannot ship:
  • Hazardous materials
  • Chemicals
  • Medication
  • Fire Arms
  • Alcohol
  • Any item or object with hazardous material in it.
  • Weapons and weapon equipment
  • Live Products including foods and plants
  • Food products
  • Wooden furniture
  • Powders
  • Furniture
  • Presurized Cans
  • Drones

We generally ship items within 24 hours of receiving them in our warehouse. It takes 10-14 business days from the day we ship the item for it to get to you. Depending on how long it takes for an item to get to our warehouse.

Accept Returns : Item received was not what was ordered. Email us via enquiry@eafricashop.com

You can check the status of your order online by logging into your account. We also send email and SMS updates whenever your order status changes. Here are the order status changes you can expect to see and what they mean:

OPEN: Your order has been submitted to the merchant awaiting order confirmation

PROCESSING: Order has been processed and confirmed by the merchant and your account has been debited.

SHIPPED: Your order has been shipped out of our US/UK warehouse to you.

We ship items to you as fast as possible using our local shipping partners. We use DHL for express fast deliveries.

The app is free to download and free to use. Shipping cost varies based on the size, weight, and quantity of the products you are purchasing. We recommend adding everything to your basket and reviewing the price prior to payment. This way you know exactly how much you will be paying for shipping, taxes, and duties.

We accept all Major Card Brands (VERVE, Visa, MasterCard). Through the secure flutter wave payment gateway. PayPal and bank transfer.

Once an order has been made no changes or cancellations are allowed as we do our best to get items out to you as fast as possible. This means we are unable to stop, modify or cancel purchased items.

We offer airfreight for smaller items, and sea frieght for bulky heavy items.

We maintain administrative, technical and physical safeguards to protect your personal information. This includes encrypting your credit and debit card number.